Frequently Asked Questions

image1

What are your candles made of?

All our candles are made with the following high quality ingredients:

  •  100% soy wax.
  • Eco-friendly and non-toxic wooden wicks.
  • High concentrated fragrance and essential oils.

How long does my candle burn for?

Depending on what size you purchased your candles will burn for the following times:

  • 14oz candles: 90-100 hours
  • 12oz 2 wick candles: 50-60 hours
  • 6oz candles: 30-40 hours
  • Wax melts: 90-100 hours of scent

Why does my wick keep going out?

In very rare cases your candle may not want to stay lit. This is because all our wooden wicks are made from organic untreated wood. Here is a few tips to ensure your candle burns as smoothly as possible.

The first burn is generally the slowest and lowest burn and in rare cases the candle may not want to stay lit. What we recommend is trying to light the candle a second time (or a third time if required). If you still can’t get the candle to light we recommend letting the candle cool for a few minutes and breaking off the burnt tip of the wick with your fingers (or a wick cutter). Now go ahead and relight the candle.

In some cases you may only light your candle for a short time and blow it out, we recommend burning your candle from the wick to edge of glass each time you light the candle. Not doing this may cause the candle to “tunnel” which means there is excess wax around the edge of the jar. When you relight the candle there might be too much excess wax which will cause the wick to drown and burn out. If your candle has become tunneled we recommend melting down your candle with a heat gun or another source of heat (please proceed with caution). Dump out the excess wax in to the garbage. Once the wax is level you can go ahead and relight the candle.

These are the two main reasons your candle might not want to stay lit.  Please check out Candle Safety for more information.

Do I need to trim my wick?

We do strongly recommend trimming your wicks before each time you light your candle(s). You can do this by simply breaking off the burn tip with your finger or with a wick cutter.

Why is the wax drowning my wick?

This can happen if there is excess wax built up on the sides of the jar, this is known as the “tunneling” effect. To ensure this doesn’t happen we recommend you allow your candles to burn from wick to edge of glass each time its lit. This will allow the wax to burn evenly and avoid the “tunneling” effect.

Candle Safety

1. Allow your candles to burn from wick to edge of glass each time it’s lit. This will allow the wax to burn evenly and avoid the “tunneling” effect.

2. This is very important. Be sure to trim the wick before each time it’s lit. You can simply break off the burn tip with your finger or with a wick cutter.

3. Try to avoid burning your candle for more than 4 hours at a time.

4. When not using your candle store it in a cool, dry place with the lid on. Avoid direct sunlight as this can cause the soy wax to fade or change color.

5. Once your candle has 1/4 inch of wax left at the bottom, stop burning it. Not doing this can cause the glass to shatter.

6. Relax to the soothing sound of a crackling wood flame. Enjoy your candle!


Wick technology licensed by Lumetique, Inc.