Please reach us at info@woodflamecandles.ca if you cannot find an answer to your question.
What are your candles made of?
All of our candles and wax melts are made with the following high quality ingredients:
How long does my candle burn for?
Depending on the size of candle that you purchased, they will burn for the following times:
Should I trim the wick?
We strongly recommend trimming your wicks before each time you light your candle(s). You can do this by simply breaking off the burnt tip with your finger or with a wick cutter.
Why does my wick fizzle out so quickly?
Our wooden wicks are made from organic, untreated wood. Which in rare cases, may cause your wick to be stubborn and not stay lit. Here are a few tips to ensure your candle burns as smoothly as possible:
These are the two main reasons your candle might not want to stay lit. Please check out our Candle Safety section for more information. If you are still having trouble with your wick, please bring your candle into the studio so we can fix it for you!
Our candle making experience starts at:
We also have different upgrade options available at an additional cost.
Do I need to book a time slot for a walk-in class?
You do not! Our walk-in classes are first come, first serve based to make it easy for you to just drop in, no booking necessary!
When are walk-in hours?
We offer walk-ins during all of our business hours:
Can children attend candle classes?
Absolutely! Children are welcome to attend and participate in candle classes. We recommend that if they are under the age of 10, they are accompanied by an adult for any help the child may need!
What is the candle making process like?
Whether you are joining us for a walk-in class or a private party, the process is as follows:
What is the difference between a walk-in class and a private party?
During our walk-in hours, anyone is free to drop in at any time. Our walk-in classes are typically best suited for smaller groups (1-7 people), and take roughly 45 mins to complete.
Our private parties offer groups a more intimate setting. You get our studio space completely to yourselves as well as the option to bring in food and drinks. Our private parties are best suited for larger groups (8-20 people). The candle making portion will still only take roughly 45 minutes (depending on group size), but you have our space for 2 hours.
The candle making process is the same, regardless of which type of class you choose to attend!
How much does it cost to refill my candle?
The cost of a refill varies depending on the type of vessel, as well as the type of refill. If you purchased:
8oz Tins, 9oz Vessels, and 10oz Vessels:
15oz Multi-Wick or 16oz Luxury Vessels:
Can I bring my own vessel to make a candle?
While we appreciate that you want to reuse an old vessel, we cannot guarantee that your candle will burn properly as we have not had the chance to do a burn test in your vessel. For this reason, as well as safety purposes, we do not currently offer our refill program on vessels not purchased at our studio.
Do you offer local delivery?
Yes, we do! If you live in the Regina area, you can select the option for local delivery.
1. Allow your candles to burn from wick to the edge of the glass each time it’s lit. This will allow the wax to burn evenly and avoid the “tunneling” effect.
2. This is very important - be sure to trim the wick before each time it’s lit. You can simply break off the burnt tip with your finger or with a wick cutter.
3. Try to avoid burning your candle for more than 4 hours at a time.
4. When not using your candle store it in a cool, dry place with the lid on. Avoid direct sunlight as this can cause the soy wax to fade or change color.
5. Once your candle has 1/4 inch of wax left at the bottom, stop burning it. Not doing this can cause the glass to shatter.
6. Relax to the soothing sound of a crackling wood flame. Enjoy your candle!
Wick technology licensed by Lumetique, Inc.